Shipping & Returns

Australian Shipping

Our standard shipping rate across Australia is free! 

 If you place your order before 12pm EST it will normally be shipped the same day, and any orders after then will be shipped the following day. 

If you need something urgently then please contact Customer Care and we will try to get a faster method of shipping for you.

It is your obligation to enter the correct delivery address details at the time of ordering, and unfortunately we cannot be responsible for orders gone missing due to incorrect address. It is your responsibility to inform us promptly if an order does not arrive either by emailing customercare@jonesandco.com.au or calling us on 0427 411 595 or 0458 601 922 

Shipping Times: 

How long shipping will take depends on where you live. A parcel can take from 7 to 10 days to arrive at your address, however most packages will arrive much sooner than this.

The following is a guide to estimated shipping transit times in Australia: 

 

DESTINATION

TRANSIT*

 Sydney (NSW,ACT)

 2-3 business days

Melbourne (MEL)

2-3 business days

Brisbane (QLD)

3-4 business days

Perth (WA)

 5-6 business days

Adelaide (ADL) 

3-4 business days

Tasmania (TAS)

Minimum 7 days

Northern Territory (NT)

Minimum 7 days

 *Once your order has been dispatched by our distribution centre. 

International Orders

Jones & Co international orders are sent with DHL. By agreeing to purchase from us you are also agreeing to resolve any import duties and taxes with your local government agency. Please refer to electronic notices sent from your local government agency regarding your order which may be held by Customs until taxes and duties are paid. 

Returns

We have done our best to display as accurately as possible the item details and colour(s) of each product on our website. If you are not satisfied with your purchase please email our Customer Service team at customercare@jonesandco.com.au for further assistance. We aim to please and want you to be 100% satisfied with your purchase!

We guarantee you get the item you ordered and you get it in perfect condition. Our orders are carefully picked and packed before they are dispatched. In the rare event of a wrong item being picked or an item got damaged in transit, we will resend the correct item or replace any damaged product. 

Prices and Payments

All prices displayed on the site are in Australian dollars and include 10% GST unless otherwise stated, but exclude shipping charges and customs duty and other taxes, if applicable.  All prices are subject to change without notice.

Promotions 

Occasionally, we will offer special promotions to our customers. Such offers can include a direct discount, free or reduced shipping or other promotional activity associated with a product purchase. These offers may be for a limited time only or until stock lasts.

Measurements

All sizes and dimensions on the site are in centimetres. 

Care Instructions

Each item has a care guide featured in the description of the product. As all items can vary, as can stains and marks caused through use, please contact customercare@jonesandco.com.au if you have any specific questions about your Jones & Co item and we will do our best to help!